All transportation operated by NuBlack LLC and its affiliates (“NuBlack”) is subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: NuBlack.com/Terms
By agreeing to these terms of service, you also confirm that you understand how our service works.
Last Updated: August 1, 2019.
Reservations to the airport are valid only for the time and date specified. Reservations from the airport are valid only for the date specified. NuBlack is not responsible for customer error resulting in unused reservations or missed flights. When changing the pick up or drop off location of a reservation, rates are subject to change and additional charges may apply.
NuBlack Services to Airports
This service is a private, direct transportation service utilizing luxury sedans and SUVs for non-stop transportation to the airport.
NuBlack Services from the Airport
Airport pick up areas vary by airport authority and are a curbside pickup, where allowable. After collecting his/her luggage, the customer must call the number included in the confirmation for further instruction on where to meet the driver (“Operator”). Dispatch may ask for identifying clothing color so the Operator can differentiate the customer from others waiting on the boarding curb.
NuBlack “Hourly Rate” Service
This service is exclusive transportation from point to point or roundtrip services utilizing luxury sedans and SUVs for hourly rates as determined by daily surge pricing ratios.
Short Notice Reservations
Short notice reservations are reservations made less than two hours prior to requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability.
There are no refunds available for reservations made with less than one hour advance notice.
Reservation abandonment occurs when the Operator cannot find the customer at the designated pick-up location and cannot reach customer for further instruction using the “Day of Travel” contact number provided.
Cancellation fees are based on pickup location and the time the reservation is cancelled. Minimum notice periods (time before the scheduled pickup time) are as follows.
- Manhattan: 30 Minutes (1/2 hour)
- NYC Boroughts and Airports: 60 minutes (1 hour)
- Rest of the United States: 180 minutes (3 hours)
Cancellations that occur without the required notice will result in a charge based on the pickup location (details below).
- Manhattan (Sedan): $35 + tax + applicable wait time and car seat fees
- Manhattan (SUV): $68 + tax + applicable wait time and car seat fees
- NYC Boroughs and Airports: Full fare up to $78 + applicable tax, wait time, tolls, parking, meet and greet, and car seat fees
- Rest of United States: Full fare + applicable wait time, tolls, parking, meet and greet, and car seat fees
Any change to a reservation that occurs without the minimum notice period set forth above will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation fee. Any Cancellation request made prior to the minimum notice time frames will receive a full refund.
The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up.
If you are travelling in the New York Metro area, tolls are calculated using the best/fastest route determined by our system. If a toll route was not taken during the ride, then you will not be charged for the toll. You are also responsible for round-trip tolls of the driver, both to and from the passenger pick-up and drop-off locations, if the trip is between New York and New Jersey. This is a TLC regulation. Below are a few sample rates.
- JFK to Manhattan: $7.50
- LGA to Manhattan: $7.50
- EWR to Manhattan (West of 5th, Above 96th): $15.15
Outside of the New York Metro area, tolls are charged at the completion of the ride and they are charged based on the actual route taken at the local toll rate. They are only incurred by the passenger on the one way route to the drop-off location. Tolls are subject to changes set forth by the toll authorities and may be adjusted without notice.
Tolls, taxes and other fees may be not included in the calculated cost of the ride and customer may be responsible for additional charges.
Exclusive, Non-Stop Airport Transfers
These reservations include sedan and SUV service. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed. Fees for additional stop requests are discussed below.
Charter options include point to point or hourly transportation. Point to point reservations require a minimum charge plus distance-traveled charge and advance reservations. Vehicles are available based on demand and cannot be guaranteed on short notice. Hourly charters require a two-hour minimum reservation and at least one hour advanced notice. Hourly charter reservations should be made in advance to ensure availability.
Extra Stop Fee
Customers may add an additional stop to an airport transfer or point to point reservation for an additional fee. Extra stop fees vary and will be charged at the city’s or vehicle operator’s discretion. Extra Stop Fees do not apply to charter reservations. If an extra stop incurs additional miles, additional fees may apply.
Wait Fees are incurred when the customer is unable to go at the requested time and the vehicle’s operator must wait for more than the Grace Period to provide service. Fees are intended for waits that are usually excessive and wait fees are charged as follows:
Grace Periods are determined by the pickup location and start at the scheduled pickup time. If the Grace Period finishes and you haven’t arrived to the pick-up location, you will be charged $1 per minute in wait time fees.
- Airport*/Cruise Terminal Pickup Domestic Flight/Cruise Terminal Grace Periods: 30 Minutes
- Airport* International Flight Grace Period: 60 Minutes
- Non-Airport Pick-up Grace Period: 10 Minutes
*Flights can be especially unpredictable. We ask for flight information to track flights and help you avoid wait time fees. You have the option to disable the flight tracker and select an exact pickup time, however we advise against this. If you disable the tracker you may incur unnecessary wait time fees.
When the grace period has passed, we will attempt to contact you several times. If we haven’t heard from you we will cancel the ride 60 minutes after the grace period has ended. If abandon the reservation or don’t show up, you will be charged for any additional wait time fees incurred plus any other applicable charges.
Customers must pay at time of booking to secure advance reservations. Any charges processed at the time of booking and are refundable following the terms outlined in the Cancellation Policy below.
Our operators and staff reserve the right to request personal identification from customers with fares exceeding $200. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.
Company-issued vouchers serve as a form of payment and the original, hard-copy voucher must be presented to the vehicle operator in the vehicle, at time of payment. In select cities, for rides from the airport, customer may be requested to present the voucher to the NuBlack Customer Service Representative at the airport. Additional payment may be required to cover the cost of your ride. If the value on the voucher exceeds the reservation fee, the difference will not be returned. Vouchers provided by NuBlack are only valid for one year from date of issue or marked expiration date, whichever comes first. Expired vouchers will not be reissued and cannot be redeemed as a form of payment. Vouchers cannot be replaced or refunded if lost or stolen.
Company-issued vouchers serve only as a form of payment and do not constitute a reservation. Customers must still schedule a reservation in advance to ensure pick-up.
Phone- and web-based reservations have the option to receive an email confirmation with complete reservation and payment details. For reservations made at the airport, it is the customer’s responsibility to ask for a receipt as proof of payment in vehicle. NuBlack cannot guarantee the generation of receipts after the fact.
Seatbelts are provided for customer safety. NuBlack requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website.
NuBlack sedans typically seat 4 passengers with limited luggage space. SUVs seat 6 passengers with limited luggage space. Seating capacity may vary, dependent on location. Oversized or excess luggage may require a second vehicle at additional cost.
Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.
Smoking is not permitted in any of our vehicles.
In compliance with federal regulations, the service offers accessible vehicles to customers with disabilities, including those who use wheelchairs and those who are accompanied by service animals. Motorized wheelchair-accessible transportation is provided upon special request during the reservation process.
Reservations are required for all NuBlack transportation services.
Traveling with Children
NuBlack welcomes the opportunity to serve our younger travelers when accompanied by a responsible adult. If making an online reservation, please indicate the number of children traveling so we can reserve a seat. State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be traveling. For more information on applicable laws, please visit the Insurance Institute for Highway Safety website.
Operators reserve the right to refuse service to parties out of compliance with state law.
Customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Operators may refuse service if a child is not old enough to ride alone and is without an adult or guardian.
Pets are permitted in NuBlack vehicles with advance reservations. All pets, excluding service animals, must be kenneled. Pets less than 25 pounds may be held in a lap carrier. Pets larger than 25 pounds may require an exclusive van. All pets must be properly secured within the carrier at all times. Additional pet restrictions may apply in select cities.
Service animals are permitted in vehicles. Please be mindful of the vehicle size while booking rides with a service animal..
Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. NuBlack is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.
Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, certain locations provide automated reminder phone calls the day before pickup, allowing the customer time to cancel or make any changes four hours or more in advance of the reservation, as required by the Cancellation Policy.
Travel Times and Delays
NuBlack and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, NuBlack reserves the right to cancel and refund reservations in advance of the scheduled pickup.
At times there may be delays and changes to normal operations due to severe weather and traffic incidences. Whenever possible, NuBlack will post information to www.NuBlack.com, or other forms of communication, to notify customers in advance.
Customer Service Concerns
Customers are encouraged to notify us of their experience, good or bad.
Limitations on Compensation Following Service Failure
Where it is determined to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means.
In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service.
Limitations on Compensation Following Missed Flights
When it is determined to be company fault, NuBlack may provide compensation not to exceed $200.00 per person for domestic flights and $300.00 per person for international flights. NuBlack may reimburse for overnight lodging in the event customer cannot book a flight out on the same day of travel. Reimbursement is based on the average standard room rate as dictated by management in that market. Meals and other expenses are not covered as part of reimbursement for delays or missed flights.
NuBlack does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.
Limitations on Customer Claim Time
The Customer hereby acknowledges and agrees that, unless a longer period is mandated and made unwaiveble by law, any claim relating to the services provided to Customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight or other out of pocket expenses due to any alleged service failure, must be brought within 30 days after the occurrence of the act or omission that is the subject of the claim. Failure to bring any claim within the 30 day time frame constitutes waiver of your rights to remuneration.
For Credit Card Refunds: Once approved, a refund request is submitted within 24 hours, excluding weekends and federal holidays. The refund is then completed by customer’s financial institution. Customer should refer to their financial institution to check on status of refund.
For Check Refunds: Once approved, refund requests are entered on a daily basis. Checks are cut once weekly and put in the mail for delivery to the address provided every Friday; delivery varies dependent on holidays.